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Customs duties & taxes included in your purchase + FREE Express Shipping over €198,00
Customs duties & taxes included in your purchase + FREE Express Shipping on all orders over €198,00

SHIPPING & DELIVERY

All online orders are shipped in protective packaging and delivered with a trusted shipping provider. We endeavour to process, pack and ship your orders as fast as possible however sometimes delays cannot be avoided. For further information, please read and understand the details of our Shipping Policy below.

CUSTOMS DUTIES AND TAXES INCLUDED

Customs duties and taxes for orders being delivered to Europe are included in your purchase and paid by Valley Eyewear.

PROCESSING YOUR ORDER

Sale Period Delays

Please expect slightly longer than usual order processing times due to an increased demand for our products during the current sale period. We endeavour to get your order to you as soon as possible and apologise in advance for any inconvenience this may cause.

Products in the Sunglasses Collection

We aim to process and pack these orders within 24 business hours of receiving confirmation of successful payment. All orders placed on weekends or Public Holidays will be processed and packed the following business day.

During sale periods (particularly Black Friday/Cyber Monday and Christmas/New Years holiday season) there may be delays to the processing time of all orders. We do take measures to make this impact as little as possible however, sometimes delays are unavoidable. If you require any of our products before a special event or date, please reach out to our customer service team before ordering to ensure your product will arrive in time.

Once your order has been processed and packed it will be ready for shipping via the appropriate courier service. Delivery time will vary based on location. Please see our estimates below for approximate delivery transit times to your area.

*In extremely rare cases, order payment can be delayed due to bank or credit union processing complications or technical difficulties. In these very rare cases where payment has not cleared, a member of our Customer Service Team will contact you to organise a solution. Unfortunately, your order will not be processed until payment has been received.

Products with Clear, Clear Blue Light or Prescription Lenses

Due to the effects of the COVID-19 situation on some of our suppliers, we are experiencing slight delays to the processing time of all orders containing prescription lenses. Please allow 3 to 4 weeks for these orders to be delivered. We are working hard to minimise the impact as much as possible and appreciate your patience during this difficult time.

All products with clear, clear blue light or prescription lenses are custom-made products with lenses fitted in our Precision Optical Lab. This process typically takes 14 business days after receiving confirmation of successful payment however can take up to 21 business days for certain optical prescriptions. Once your lenses have been fitted, your order will be checked and packed.

During sale periods (particularly Black Friday/Cyber Monday and Christmas/New Years holiday season) there may be delays to the processing and lens fitting time of orders. We do take measures to make this impact as little as possible however, sometimes delays are unavoidable. If you require any of our products before a special event or date, please reach out to our customer service team before ordering to ensure your product will arrive in time.

Once your order has been processed and packed it will be ready for shipping via the appropriate courier service. Delivery time will vary based on location. Please see our estimates below for approximate delivery transit times to your area.

*In extremely rare cases, order payment can be delayed due to bank or credit union processing complications or technical difficulties. In these very rare cases where payment has not cleared, a member of our Customer Service Team will contact you to organise a solution. Unfortunately, your order will not be processed until payment has been received.

DELIVERY

All orders are shipped via courier service and the shipping supplier used for your order will vary based on your delivery address.

A signature will be required upon delivery so we recommend providing a daytime delivery address where someone will be available between 9am-5pm.

Delivery times vary based on your location. For an estimate of delivery transit times to your region, please see the table below. Please note that if a parcel is chosen for routine customs inspection, delays of up to 3 weeks can be expected. This is a very rare occurrence and is not within our control.

DELIVERY AREA

ESTIMATED DELIVERY TIME

International
(most countries and regions)
4-8 business days from dispatch

*Delays in delivery can be caused by a number of unavoidable reasons including customs delays, incorrect delivery address information and other unforeseeable reasons. Please note that the above times are estimates only and we will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

TRACKING YOUR ORDER

All shipments are completely trackable online. You will receive an email notification with a tracking number and a link to track your parcel with the appropriate courier company once your order has been processed and packed. Links to these companies have also been provided below (please note that you will require a tracking number to track your item with one of these companies):

DHL Express

Track your order

INSURANCE

Unfortunately, our shipping options do not provide insurance. If you wish to add insurance for your order please contact our Customer Care Team at customerservice@valleyeyewear.com before, or as soon as you have placed your order. Please be aware that if your order has already been picked up for delivery, insurance will not be able to be added.