Frequently Asked Questions
You can find all the retailers who stock our products by visiting this page. Alternatively, you can use our Virtual Try On tool which is available for most products. Simply click the 'Virtual Try On' button for each product and follow the prompts. A device with a webcam is required in order to use this tool.
Due to demand, some of our products become sold out quicker than we expect. You can input your email address or mobile phone number above the sold out button on the product page for the product you want, and we will inform you when it is back in stock. Unfortunately, we cannot guarantee that the product will come back in stock and apologise if you miss out.
The best way to stay in-the-loop about our product releases is to subscribe to our VIP email list. You can do this by providing your email address on the bottom of the homepage. Additionally, you can follow us on Instagram @valleyeyewear.
Our Customer Service Team is available Monday to Thursday between 8:00am and 4:00pm AEST, and Friday between 8:00am and 3:00pm AEST (not including Public Holidays). During the end of year holiday season, our office hours may be shortened and this period also includes an increased number of Public Holidays.
We accept a number of payment types including VISA, MasterCard, Paypal and Gift Cards issued through our online store.
If you are a resident of Australia over the age of 18, you might be eligible for one of our integrated ‘Buy Now Pay Later’ payment options: Afterpay, Klarna, Zip, OpenPay and Laybuy.
To use these payment methods, simply follow the prompts at the payments step of checkout.
You do not need an account to place an order with us and can check out as a guest. However for faster checkout, viewing your order history, and receiving news and promotional updates we recommend registering an account with us. You can register for an account here or do so while placing an order.
Order processing times are dependent on the products in your order. A guide for order processing times for different products is below. Please note that your entire order will be held until all products in your order are ready for shipping. You will receive a shipping confirmation email/SMS once your order has been processed and packed, and is ready for pick-up by our delivery partners.
If you need to make a change to an order that has just been placed, please contact our Customer Service Team immediately. We cannot guarantee that your order can be changed. Unfortunately once your order has been processed, we are unable to make any changes. We are also unable to change or cancel your order after it has been dispatched.
Please contact our Customer Service Team to establish whether your order has been placed and whether payment has been received. If payment is not received, your order cannot be processed.
Please contact our Customer Service Team to determine the cause of the issue. Please ensure you provide your full name, email address, discount code and any applicable order numbers relating to the purchase or issue of a Gift Card.
Yes. All shipments are completely trackable online. You will receive an email notification with a tracking number and a link to track your parcel with the appropriate courier company once your order has been processed and packed.
Unfortunately, as we deliver via express courier we do not deliver to PO Boxes or Parcel Lockers.
This website ships to Australia and New Zealand only.
For other regions, please visit our dedicated sites which ship to other locations and transact in local currency:
Unfortunately at this time none of our sites deliver to French Southern Territories, Heard Island And Mcdonald Islands, South Georgia And The South Sandwich Islands.
Unfortunately during sale periods, all purchases are final. Items purchased while on sale are only eligible for return if they are deemed faulty. You can find out more about the definition of a product being deemed faulty by visiting our Returns and Refund policies. Please be aware that all returns for manufacturing fault are checked and evaluated individually.
Please contact our Customer Service Team to obtain a return authorisation number (please include your order number, product and reason for your return). All returns MUST obtain a valid return authorisation number before being returned.
Once a return authorisation number has been obtained, please post all items you wish to return to the following address. Please ensure that all items are in their original packaging, protected from damage and be sure to include a copy of your order (with your order number, name and return authorisation number clearly stated). Any products returned without the appropriate paperwork or a valid return authorisation number will not be accepted and will be held until payment for return shipping is received.
PO Box 499
Currumbin QLD 4223
Please note: it is your responsibility to return any items to our warehouse in new condition and we recommend opting for a tracked parcel with insurance for all returns. We do not offer free returns and therefore return postage will only be refunded if items are deemed faulty through manufacturers fault.
Once your return has been received by our Customer Service Team, all products will be inspected and the return processed.
All returns are inspected within 72 business hours of being received to our Returns Department. Once inspected, the appropriate action will be taken in-line with our Returns and Refund policies.
If the return has met all criteria for a valid return for store credit, an online gift card for the total value of the items returned will be issued to the email address associated with the order. Return postage costs will not be refunded.
If the return has met all criteria for a valid refund, a refund will be issued to the payment method used for the original purchase. These funds (including return postage costs if applicable and proven) should reach your account within 2-5 business days. However, as each financial institute is different we cannot guarantee how long it will take for these funds to reach your account. Unfortunately, refunds cannot be processed to an alternative method of payment or different credit card.
If the product returned does not meet all criteria for a valid refund or return (due to misuse, mishandling or lack of care), the product will be returned to you without repair or replacement. If an Return Authorisation was not obtained prior to returning, cost of shipping your product back to you may be at your expense. Please ensure a Return Authorisation number has been obtained prior to returning your product.
More information on our Returns Policy can be found here.
Afterpay does not effect our standard Returns and Refund policies. If you wish to return your goods, please complete the returns process as per our Returns and Refund policies and the FAQ question above.
If you are deemed eligible for a refund, any initial Afterpay payments will be returned in full and the remaining scheduled Afterpay payments cancelled at no charge. In the case where a refund is not applicable, a gift card will be issued for store credit and your agreement and payment schedule with Afterpay will not be effected (you will still be liable to make payments to Afterpay).
More information on Afterpay can be found here.
Manufacturers of polarised sunglasses add a special chemical to their lenses. This chemical filter reduces glare. It blocks the light waves that reflect off horizontal surfaces.
You will have experienced glare when looking at flat, reflecting surfaces. Things like water, snow, and glass. Glare can effect the colour of your field of vision, distorting objects. This can make it much, much harder to see.
Polarised sunglasses don't only reduce the irritation-factor of glare. It may be annoying, but it's also dangerous. Many pedestrian deaths have implicated glare in their accident reports. Glare can also have a dangerous effect on athletes. It especially effects those engaged in water and snow sports. Skiers of all kinds need to be able to assess their surroundings, and glare can get in the way of that.
Polarised sunglasses allow their wearers to see their environment better. This means that they can better avoid danger. Polarised sunglasses might be the choice for you if you often find yourself annoyed by glare. Does your commute see you driving in the direction of the sun each day? You should consider polarised sunglasses. They can increase your comfort, safety, and style.
You can get polarised sunglasses in lots of different colours. The darker the colour, the stronger the effect tends to be. The effect that you're looking for is the blocking of horizontal light waves. Polarised lenses have a chemical coating that only lets vertical light waves through. This is what reduces glare.
When light from the sun hits an object it bounces off at the same angle that it hit. If it hits something horizontal, like the road, or a lake, it will reflect at a horizontal angle. You'll notice this if you look at a body of water and can't see what's under the surface. This is because the water surface is acting like a filter, polarising the light.
Horizontal surfaces produce a lot of horizontally polarised light. Polarised sunglasses lenses stay at an angle that only admits vertically polarised light. This blocks out the horizontal light, reducing glare. You can test how this works by putting on a pair of polarised sunglasses. Look at a surface that would produce glare (e.g., a reflective car hood) and tilt your head. You will see the glare brighten as you adjust your angle.
Category numbers on sunglasses refer to their visible light transmission (VLT). This is the percentage of light that the lens lets through. High VLT will means a lighter lens. Low VLT will mean a darker lens. The higher the category number, the higher the VLT.
Here is a quick overview of the Categories:
Category 0 is usually applied to safety glasses that only provide impact protection. They have a very light tint, or will be clear altogether. Blue light blocking lenses are also in this category.
Category 1 glasses are useful in overcast conditions. They provide little value under bright sun. These glasses tend to have a yellow or otherwise pale tint.
Category 2 glasses work fine in somewhat sunny conditions. They give decent glare protection. They might be orange, blue, rose, or red.
Category 3 are the most common category of lens. These tend to be brown or grey. They have a VLT of 8-18%, meaning they block 82-92% of visible light. They are excellent for glare and great for strong sunlight. Most (though not all) sunglasses fall into this category.
Category 4 sunglasses are very dark grey or brown. They are usually used by mountaineers or people in deserts. These types of sunglasses reduce glare by a significant amount. Category 4 sunglasses are actually detrimental to activities such as driving. They can reduce vision to the point of danger.
Sunglasses with a gradient lens have a tint that changes from top to bottom. The darkest part of the tint is usually at the top, and the lightest part at the bottom. Sometimes the bottom part of the lens has no tint at all.
Double gradient lenses are a subset of gradient lenses. These have dark tints on the top and bottom and a lighter area in the centre. This range expands into triple-gradient options. These transition not only in darkness but in colour.
Gradient lenses are a wise alternative to polarised lenses. Polarised lenses are best in situations where you encounter a lot of glare, like being at the beach. Gradient lenses are ideal for activities like driving. They are great in situations with a lot of sunlight overhead. Gradient lenses block out overhead sun while allowing you to see through the light part of the lens.
Double gradient lenses can also be handy if you find polarised sunglasses too dark. They protect your vision from bright sun and reflective ground surfaces. At the same time, you can maintain a clear, less-adjusted vision through the centre of the lens.
Sunglasses work by protecting your eyes from ultraviolet (UV) light. UV light damages crucial parts of your eye, such as the cornea and retina. While some sunglasses only reduce UV light, good sunglasses can cut 100% of it out.
When you have too much light hit your eye, your iris contracts. When your pupils can't get any smaller, you start squinting. If there's still too much light, that's when your retina start receiving damage. A good pair of sunglasses will block out light before you need to squint or your iris needs to shrink. Category 4 sunglasses (see above) can block as much as 97% of visible light.
Polarised sunglasses also reduce glare, which can bounce off reflective, flat surfaces. This can be very bright and will contribute to eye damage. See above for more information on polarisation.
Specific frequencies of light can make your vision blurry. They can increase the contrast of your field of vision, making it very difficult to see. Sunglasses in certain colours can help decrease these frequencies of light. Choosing a good pair of sunglasses can be a game changer for your eyesight.
Cheap sunglasses rarely have all these benefits. In fact, they can sometimes be detrimental to your eyesight. If you buy dark glasses that lack UV protection, the tint will trick your iris into opening. This will let more UV light in, injuring your retina.
Quality sunglasses reduce your exposure to UV light. They keep you seeing stronger for longer.
Light contains a whole spectrum of colours. If light appears white, it's actually a combination of the entire rainbow. Part of this rainbow is, of course, blue. Sunlight contains natural blue light. Modern devices such as smartphones, TVs, tablets, and bulbs produce artificial blue light. As you can imagine, the more time we spend with these devices, the more blue light our eyes are receiving.
The question of the effects of blue light has been on scientists minds for the last half-century. Current evidence suggests that extreme, sustained exposure to blue light may damage eyes. Wearing blue light glasses can help reduce this risk.
Blue light is also part responsible for regulating your circadian rhythm. This is the body system that tells you when to sleep and wake up. Wearing blue light glasses before bed can adjust your body clock. This is especially true if you use your digital devices before you go to sleep.
Blue light glasses work by adding a chemical filter or amber colour tint to your lenses. This prevents the blue part of the light spectrum from passing through your lenses.
Valley Eyewear's glasses collection comes standard with non-prescription blue blocker lenses.
Prescription sunglasses block out the sun while also correcting your vision. They provide optical enhancement and UV protection. Prescription sunglasses are a convenient, affordable alternative to clip-on lenses.
Manufacturers craft prescription sunglass lenses from a range of materials. They may be polycarbonate, plastic, or even glass. Glass lenses are the best for your vision, though you pay for that with extra fragility and weight. You're likely to be wearing prescription sunglasses for outdoor activities. For that reason, we encourage you to opt for plastic lenses.
Do you want to further increase the convenience factor of your prescription sunglasses? Consider a photochromic tint (also known as light responsive lenses or transitional lenses). Light responsive lenses with a photochromic tint will adjust to light conditions on their own. When you're indoors, they'll be transparent. When you're outdoors, they'll be darker. These lenses activate when they come into contact with UV rays. This can mean that they won't activate in cars. This is because modern vehicle windows already block a lot of UV light.
Here's one of the great things about light responsive photochromic tints: it doesn't matter what colour your original lenses are. UV protection isn't effected by tint, density, or colour. You can have whatever colour lens you like and still achieve 100% UV protection.
A glasses prescription may have terms on it that you don't understand. Let's go through some of them.
• OD/OS/OU - These are abbreviations for oculus dextrus, oculus sinister, and oculus uterque. They are Latin terms for right eye, left eye, and both eyes. A lot of modern optometrists use RE and LE nowadays (right eye and left eye).
• SPH - This is short for 'sphere'. It refers to the power of your eye's lens, which optometrists measure in 'dioptres' (D). If the number in this section features a minus symbol (-), you're shortsighted. If it has a plus symbol (+) or no symbol, you are long-sighted.
• CYL - This is short for 'cylinder'. Cylinder indicates lens power for astigmatism. A number in this column will usually have a minus sign in front of it, but you may sometimes find a plus sign. If there is no number at all, you either have no astigmatism, or it's very slight and you have nothing to worry about.
• Axis - This will be a number between 1 and 180. You will only find an axis when your prescription also has a cylinder power. An 'x' always precedes the axis.
• Add - This is the power that helps you read. It is always a positive number, even if it doesn't start with a plus sign (+). It is usually between 0.75 and 3.00. It will be the same for both eyes.
• Prism - Optometrists measure this in prism dioptres, or 'p.d.' They may also use a ⧍ symbol. Few prescriptions feature a prism measurement. This is to help with eye alignment problems. An abbreviation will follow the p.d. measurement - BU/BD/BI/BO. These mean base up, base down, base in, and base out. This is the direction that the thickest edge of the lens will move in adjustment.
Your prescription may also feature specific lens recommendations. This could include anti-reflective coating, photochromic (see above), or progressive lenses. These are all considerations designed to give you a comfortable corrective experience.
Bifocal glasses have two kinds of vision correction in one lens. The top half corrects your distance vision and the lower half helps you read.
'Flat-top' bifocals have a large area for distance correction. They then contain a small insert to improve your focus on close objects, such as books. These only work at a fixed distance.
'No-line' or 'Progressive' lenses are the more modern bifocals. They don't look as daggy, and they let you see things further away. They feature a smooth transition in focus rather than a stark difference. The top part of these lenses corrects distance vision. The middle is ideal for focusing on objects at arm's length. The bottom of these lenses is best for reading things up close.
These types of lenses are perfect for those of us who have to do a variety of tasks. We don't want to be buying pair after pair of prescription glasses to suit every situation. Bifocal glasses are a convenient and practical solution to this issue. They can enable you to function better in work, commute, and leisure time.
Unfortunately we cannot fulfil multi-focal or bi-focal prescriptions online at this time. However, you can visit our VIP Concierge in-person to choose a frame and be measured to have multi-focal lenses fitted. If you are unsure of your prescription, please contact our Customer Service Team for more information.
PRODUCT CARE & MAINTENANCE
You will find a lot of miracle cures online for scratched lenses. We recommend against trying them. At worst, they will destroy your lenses. At best, they will void your warranty. You are always better off talking to a professional about getting replacement lenses.
You may come across products that will reduce the appearance of scratches. These are usually a sort of waxy material that will offer you mixed results. It tends to wear off with ease, and smear your lenses.
Scratches on your lenses don't only mess with your vision. They can be dangerous, too. They may lose strength and impact resistance. If you want to stay safe and sighted, the best thing to do is buy new lenses.
Of course, prevention is better than a cure. You can avoid scratching your lenses in the first place. Choose a pair that have a scratch-resistant coating. Store them in a safe place whenever you take them off. Get a clean storage case and remember not to place them anywhere lens-down.
Should you be unable to use a glasses case, for whatever reason, keep your glasses open. Place them upside down, somewhere safe.
Follow this advice and you should be able to avoid needing to remove scratches at all.
We use lock-tight screws and take every care to ensure screws remain tight. Even in spite of this, they may loosen with wear. As is the case with repairing scratches (see above), you will find guides online that offer quick fixes. We encourage you to consult a professional if your glasses need adjusting.
Some materials are resistant to adjustment. Aluminium alloy, titanium, and memory plastic are all best handled by an optician. The same goes for rimless and semi-rimless style glasses. While the materials listed don't adjust with ease, the styles listed can be fragile. Either way, attempting to do so without the proper expertise is likely to result in a poor outcome.
Light maintenance is possible with an appropriate screwdriver. With this, you can return any screws that have loosened to a firm tightness. You need to leave more serious adjustments to professionals.
You may find guides online that suggest submerging your glasses in hot water. They may also suggest bending your glasses with your hands or tools. These processes will at worst damage your glasses and at best void your warranty.
If you need your sunglasses and glasses tightened, please get in touch with our team. They will be happy to point you in the right direction. Your satisfaction with your eyewear is important to us.
We recommend cleaning your glasses with a store-purchased lens cleaner. Never submerge your glasses in water, hot or otherwise. Doing so can damage your glasses and void your warranty.
Pharmacies and department stores are common stockists of lens cleaners. Make sure that you buy a product that suits your lenses. If you have glasses with an anti-reflective (AR) coating, you will need a product approved for them.
Use a liberal amount of spray to remove dust and debris. Wipe the lenses dry with a microfibre cleaning cloth. These cloths excel at drying lenses. They absorb oil and reduce smears and streaks. Be aware that they can be so good at collecting debris that it remains on the cloth. Ensure that you clean your microfibre cloth after each use. Hand wash it with dishwashing liquid and allow it to air dry.
Another handy option is individual pre-moistened lens wipes. These come in disposable packages and are also available at most pharmacies. Before you use one of these lens wipes, be sure to clear your lens of any debris. Otherwise, you run the risk of wiping said debris into the lens and causing a scratch.
Our recommended lens cleaner spray is also available in our online store.
We recommend the same thing here as we do for tightening frames and repairing scratches. Consult a professional. Adjusting the arms on your glasses using the advice of an online guide is likely to damage them. Many online guides suggest submerging your glasses in hot water - do not do this. At worst it will damage your glasses, at best it will void your warranty. If you need the arms on your glasses adjusted, get in touch with an optician or our support team.
Professionals use specialised tools to adjust the arms on glasses. For plastic or acetate frames, this will involve a frame heater. Metal frames need pliers and precise measurements. Don't attempt to adjust your glasses' arms with DIY solutions and inadequate expertise. You are likely to end up with a more crooked fit than you began with.
A professional optician will be able to adjust your uncomfortable glasses with ease. They have years of experience and a clear understanding of how each piece of your frames work. They will be able to adjust the arms, lenses, nose pads, and temple joints. Opticians will not use quick and unreliable fixes. They will ensure that your glasses are comfortable and effective for a long time.
STYLE & FIT
The frames of your sunglasses will have four measurements. These are eye size, bridge size, temple size, and vertical eye size. We measure these in millimetres (mm). You'll find them on the inside of the sunglasses' arm, usually in this order: eye size, bridge size, temple size. Vertical eye size is usually omitted, and temple size sometimes is too. If you can't find these measurements on the sunglasses' arm, check under the bridge.
Eye size measures the horizontal width of the frames lenses. Bridge size refers to the distance between the lenses. We measure temple size from one side of the temple to the other. This measurement includes the bend in the frame, too. Vertical eye size refers to the height of the lens. It is only of particular importance if your lenses are multifocal.
Be aware that most of the time, eyeglass frame are smaller than sunglass frames. This is not always the case, but it seems to be the general trend. If you're looking for sunglasses in a style like your eyeglasses they'll be similar sizes. Also not that sunglass frames with a curve to them (wrapped frames) tend to fit a wider range of people.
If you already have a pair of glasses that you like, buying a new pair will be easy. Look on the inside of the frame to find the model number and the size, then use that as a guide. See above for our explanation of how frame sizes work. If you're using eyeglasses size as a guide, you may want to pick sunglasses that are a bit larger. This isn't essential, but is a common trend. If you're working from a pair of sunglasses, find a new pair that matches the old sizing. Are you mixing up your style or refining an uncomfortable fit? Find sunglasses with smaller or larger measurements. Don't be afraid to experiment.
If this is your first pair of sunglasses, there are simple steps to pick a size. First, read our explanation of how frame sizes work. Then take measurements of your eye size and face width. You can do this yourself with a measuring tape or ruler. You can also consult an optician. Match your eye size and face width with the eye size, bridge size, and temple size of the sunglasses. This will help you find a pair of sunglasses that fits your face.
Also consult our guide below on choosing glasses to suit your face shape.
When talking about eyeglasses the temple length refers to the parts of the frame that... you guessed it, cover your temples. They're the parts you tuck over your ears to keep the glasses on your face. They are also called the arms or stems.
We measure temple length in millimetres (mm). It is usually between 120mm and 150mm. If temple length is too long, your glasses are likely to slide down your nose. If it's too short, the temples won't provide a comfortable fit over your ears. It might feel like your glasses squish hard up against your face.
Most temples bend at around a 45° angle after they pass your ears. About a quarter of the temple extends past this bend point. The temples will contour your head to stay secure without discomfort.
Some temples are straight, in which case they should extend further behind the ear. They may have a horizontal curve to better grip the skull. Again, this should take place without discomfort.
You may have also seen temples that curve completely around the back of the ear. The most common use of these is on very young children's glasses. These contour the ear without significant pressure. They are sometimes called 'comfort cable temples'.
If you find you have a pair of glasses with an uncomfortable temple length, consult your optician. They have the tools and expertise necessary to provide you with a perfect fit.
If you're looking for a new pair of glasses you want to be sure they'll look good. One of the key aids in ensuring this is knowing your face shape. There are five main categories of face shapes. They are square, round, heart, triangle, and oval. While there are online tools to help you determine your face shape, you can also determine your own.
Look in the mirror and ask yourself which of the above shapes best describes your face. It's that simple. You can also ask the advice of a friend. Be aware that there is no hard and fast rule about face shapes. Some people have an triangular chin and rounded cheekbones. You may have a square jaw and an oval forehead. If you want to make it easy on yourself, focus on the lower half of your face. Which shape describes that best? Use that as your guide.
Here's a quick overview of what shape glasses best suit each face shape.
• Square face - round/oval frames.
• Round face - rectangular frames.
• Heart face - oval frames.
• Triangle face - browline frames.
• Oval face - square/rectangular frames.
Once again, these are not hard and fast rules! If you see a pair of glasses you like, own it! There are all manner of variations to these guidelines. Use this guide as a starting point so that you're less overwhelmed to begin with.
Our Customer Service Team is equipped to answer almost any question about our styles. However as all face shapes and sizes and opinions are different, we are unable to recommend styles for an individual.
If you are unsure of which style to choose, we recommend trying our Virtual Try On tool to get an idea of how each product might look on your face prior to purchasing. Alternatively, we recommend visiting one of our retail stockists to try on our products and make your selection.
Manufacturers make glasses from a huge range of materials. Most surprising of all, it is rare to make lenses from glass! While the first glasses were glass, opticians have since discovered more effective materials.
These include plastic, or 'CR-39'. CR-39 is a plastic polymer. Polycarbonate is another material that is more impact resistant. It's typical of glasses made for kids, or accident prone adults (such as sportspeople). Trivex is a urethane based pre-polymer plastic. It's very similar to polyurethane. Both of those materials have 100% UV protection. High-index plastics (HIPs) are dense materials. These often contain sulfur. This element lets manufacturers use HIPs to make thinner (though heavier) lenses.
All these synthetic materials don't mean glass isn't used altogether. It is still the material of choice for those with very strong prescriptions. Another benefit of glass is its higher scratch-resistance. Glass lenses are heavier, more delicate, and more difficult to produce though.
Frames come in a variety of materials too. Here is a list of some of the metals manufacturers make glasses frames from.
• Beta titanium (titanium + small amounts of aluminium and vanadium)
• Memory metal (50% titanium, 50% nickel)
• Stainless steel (iron + carbon + chromium)
• Monel (nickel + copper)
Glasses frames are also made from plastics. Some typical choices include Zylonite (or 'Zyl'), propionate, and nylon. Zyl is most common, and comes in a wide range of colours. Propionate is durable and common in sports frames. Nylon is rarely used nowadays, as it becomes brittle with age.
There are also frames that come in a combination of materials.
All of our frames are hand-made in a boutique factory in PRC (the People's Republic of China). Custom lenses are constructed and fitted by professional technicians in our Australian Precision Optical Lab.